For policies issued on or after January 1, 2023, Florida law doesn't allow post-loss benefits to be assigned to a contractor. Your claim stays in your name, and so does the payment.

Who gets the file

It goes to you first. A copy goes to your carrier or adjuster whenever you ask us to send it.

See how claims work →

04 · Questions

What people ask before they call

How soon can someone be here?

You get a specific arrival window on the first call, before you hang up, and it's based on where our nearest technician actually is. If we can't get to you quickly, we'll say so on the phone instead of taking the job.

What should I do before you arrive?

If it's safe to reach, shut the water off at the main valve and switch off power to the affected rooms at the breaker. Photograph everything, then move what you can lift to a dry room. Don't run your own fans on a sewage backup or on visible mold. We'll talk you through all of it on the phone.

Will my insurance cover this?

It costs nothing to find out, so ask when you call. Most sudden, accidental discharges are covered: burst supply lines, failed water heaters, overflowing appliances. Long-term seepage and deferred maintenance usually are not. We document the cause and the damage on day one so the determination is made on evidence.

Read all FAQs →

05 · Service area

Miami-Dade County, from Aventura to Homestead. We keep our service area tight so we can get to you quickly.

Find your area →

Start with a call

Our assessment is free, and within minutes you'll know what you're dealing with. If it can wait a few days, we'll say that too.

Call 24/7 (305) FAST-⁠DRY Or dial (305) 327-⁠8379

Not urgent? Book a time → Send photos on WhatsApp Manage a building? See what property managers get →

Call now.
We'll tell you if it can wait.

24/7 · Miami-Dade County (305) FAST-⁠DRY

Or dial (305) 327-⁠8379

A technician picks up. Before you hang up you'll know what to shut off and when we'll be there. Burst pipe, flooded floor, sewage backup, mold you just found: we handle all of it.

Not an emergency? Book a time

IICRC Certified Firm Verify ↗︎ FL Mold Remediator Verify ↗︎

Insured General liability and workers' comp

01 · Services

What we handle

Many people call us unsure whether it's serious. That's the right time to call. Send a photo or describe the room, and you'll know within minutes what you're dealing with, what the work involves, and how fast it needs attention.

Most calls start here

Water Damage Restoration

Burst pipes, failed water heaters, A/C drain backups. We pump the water out, trace how far it spread, and dry it on a measured plan, with a reading logged for every room.

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Sewage Cleanup

Backed-up toilets, broken sewer lines, flooded floor drains. We seal the room off, remove the waste, disinfect, then dry it and check the readings before the room goes back into use.

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Mold Remediation

Visible growth, musty smells, stains that keep coming back. We seal the room off, remove it, fix the moisture feeding it, and bring in an independent assessor when a job needs formal testing.

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Storm & Hurricane Damage Restoration

Rain forced in by wind, breached roofs, street flooding. We trace where the water traveled, then dry the structure with every wet room metered.

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Fire & Smoke Damage Restoration

Soot on every surface, smoke odor, water from putting the fire out. We clean and deodorize before we dry, so nothing spreads while it's still wet.

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Leak Detection

Stains with no source, a water bill that jumped, a warm patch on the floor. We find the leak with thermal imaging instead of demolition.

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02 · Process

What actually happens after you call

What you can see is usually the smallest part of it. You won't be working any of it out on your own. We tell you what we're doing and why at each stage, and the part you have to do is small.

See the full process →

We answer, live

A technician picks up, walks you through shutting the water off safely, and texts you an arrival window before the call ends.

Minute zero

We find all of it

Our thermal cameras and moisture meters find water behind tile, under cabinets, and inside wall cavities. We log a reading for every room, including the ones that look fine.

First hour on site

We get it out

Standing water comes out first, then your furniture and belongings move clear of the wet area. Drying equipment is sized to the water we measured.

Same visit

We prove it's dry

We take readings every day until every material hits the target we set on day one. Then the full file is yours.

Daily, until it's done

03 · Insurance

Documented properly from the first hour

Coverage usually depends on how well the first 48 hours were documented. We photograph, measure, and scope every room as we work, in the format carriers already price from, and the whole file is yours. By the time your adjuster arrives, the case is already made, and you're not the one who has to make it.

You open and control the claim, and we work for you. We handle the technical side and answer the questions your adjuster asks us.

See how claims work →

What goes in the file

Dated photographs, notes on the conditions we found, per-material moisture readings, equipment logs, and a written scope.

Who it goes to

It goes to you first. A copy goes to your carrier or adjuster whenever you ask us to send it.

What it costs you

Our emergency assessment is free. Payment terms are explained in writing before any work begins.

04 · Scope

The four limits that protect you

We turn down work over every one of them. You'll hear all four on the first call.

No rebuild upsell

We dry, clean, document, and hand you the file. We're not a general contractor, so we hand over a clean, repairable surface and work alongside whoever handles the repairs. If you'd like a referral we'll share names we trust, and we take no fee for sending you there.

Your claim stays yours

For policies issued on or after January 1, 2023, Florida law doesn't allow post-loss benefits to be assigned to a contractor. Your claim stays in your name, and so does the payment.

No conflict of interest

Florida licenses mold assessment and mold remediation separately, and one company can't do both on the same project. When a job needs formal testing, an independent licensed assessor writes the protocol and we clean to it. No referral fees pass either way.

An arrival window that means something

We only take jobs we can get to quickly, so the window we text you holds. If you're outside the area we cover, we'll say so on the phone.

Read how we work in full →

05 · Service area

Where we work

We keep our service area tight so we can get to you quickly. Find your area to see what usually goes wrong there, from pipes to roofs to flood lines, and how we handle it.

See all service areas →

Map of Miami-Dade County with the DrySite service area shaded, from Aventura south to Florida City

Shaded: all of Miami-Dade outside the Everglades. Pick an area to open its page.

Miami Lakes

The Hammocks

Palmetto Bay

Cutler Bay

Homestead

Florida City

Also serving Palmetto Bay, Cutler Bay, Homestead, Florida City, Sunny Isles Beach, Surfside, North Miami Beach, Miami Lakes, Miami Springs, Westchester, Fontainebleau, Miami Gardens, Opa-locka, Little Havana, Edgewater, The Hammocks, Country Walk, Richmond West, Kendall West, Tamiami, Golden Beach, Virginia Gardens, and the rest of Miami-Dade.

06 · Questions

What people ask before they call

Read all FAQs →

Will my insurance cover this?

It costs nothing to find out, so ask when you call. Most sudden, accidental discharges are covered: burst supply lines, failed water heaters, overflowing appliances, roof breaches from a named storm. Long-term seepage and deferred maintenance usually are not. We document the cause and the damage on day one so the determination is made on evidence. You file and control the claim yourself, and we handle the technical questions your adjuster asks.

How soon can someone be here?

You get a specific arrival window on the first call, before you hang up, and it's based on where our nearest technician actually is. We don't publish a blanket sixty-minute promise, because crossing Miami-Dade at 6pm and at 3am aren't the same trip. If we can't get to you quickly, we'll say so on the phone instead of taking the job.

What should I do before you arrive?

If it's safe to reach, shut the water off at the house-side main valve and switch off power to the affected rooms at the breaker. Move what you can lift to a dry room, and photograph everything first. Don't run your own fans on a sewage backup or on visible mold, because that spreads it through the rest of the property. Then stop, and leave the rest to us. We'll talk you through all of it on the phone.

What does it cost, and what do I pay up front?

Our emergency assessment is free, and before equipment goes in we walk you through what we're doing and why. On an emergency, your written estimate follows once the loss is measured; for mold and other work that can wait, you get it before we start. Any change to it is agreed with you in writing first. Payment terms, including anything due at the start, are explained and agreed in writing before work begins. How much of the cost your policy covers depends on your carrier and your claim, so we tell you what we know about your specific situation.

How do you compare to a national franchise?

A franchise gives you scale and a national network. We give you an owner-led local company: IICRC certified technicians, equipment we own and maintain, one number that reaches the person accountable for your job, and the documentation file at the end. For a loss at the scale of a whole apartment tower, we'll tell you on the call whether we can resource it properly.

How long does drying take?

Often three to five days on a typical residential loss on clean water. Hardwood, plaster, and concrete slab take longer. Miami's humidity works against us, so we dry to measured moisture targets. The reading is what ends the job. You get a projected dry date after the first inspection and daily readings against it.

Do I need to move out during the work?

Usually not. We seal off the affected area and keep the rest of the property livable. Exceptions are heavily contaminated water, active mold in a shared air path, or a loss that takes out the kitchen or the only bathroom. If you do need to relocate, that cost is often covered under loss of use, and we'll flag it for your adjuster in writing.

Start with a call

Our assessment is free, and within minutes you'll know what you're dealing with. If it can wait a few days, we'll say that too.

Call 24/7 (305) FAST-⁠DRY

Or dial (305) 327-⁠8379

A clear plan before anything starts

Not urgent? Book a time Send photos on WhatsApp Email info@drysiterestoration.com

Manage a building?

When water, smoke, or sewage hits a building you manage, everyone needs the same answer at once: tenants, owners, your board or head office, and the carrier. You get one point of contact, work scheduled around your tenants, and one documentation file that satisfies all of them.

See what property managers get

Or call and ask about a standing agreement.

Call now.We'll tell you if it can wait.

What we handle

What happens after you call

Documented properly from the first hour

What it costs you

Your claim stays yours

Who gets the file

What people ask before they call

Start with a call

Call now.We'll tell you if it can wait.

What we handle

Water Damage Restoration

Sewage Cleanup

Mold Remediation

Storm & Hurricane Damage Restoration

Fire & Smoke Damage Restoration

Leak Detection

What actually happens after you call

We answer, live

We find all of it

We get it out

We prove it's dry

Documented properly from the first hour

The four limits that protect you

Where we work

What people ask before they call

Start with a call

Call now.
We'll tell you if it can wait.

Call now.
We'll tell you if it can wait.