How a job actually runs
Seven stages from the first call to the closing file. Drying is repeatable when it's done to a written standard rather than to somebody's judgment, and we show you the numbers behind each decision. The standard is the IICRC S500, the drying industry's own.
Seven stages, in the order they happen
Stages three and seven are the two you sign. Everything between them is measured daily and written down.
The first call
We answer any hour. We'll talk you through stopping the water safely, ask what you can see, and tell you what we can do and when we can get there.
Inspection and moisture mapping
A thermal camera and a pin meter show us how far the water actually spread, which is almost always further than you can see. Every wet material is recorded with the reading we found it at, and photographed.
The plan and your sign-off
Before equipment goes in, we walk you through what we'll do, room by room, and you sign off on it. Your written estimate follows once the loss is measured, and anything that changes after that is agreed with you in writing before we do it. On a claim, the scope is written in the format carriers price from.
Getting the water out
Portable and weighted machines pull the water out of hard surfaces, carpet, and pad. Taking water out mechanically is faster and cheaper than waiting for it to evaporate, so the more we can lift on the first visit, the shorter the drying runs.
Contents protection and controlled removal
Furniture blocked or moved, soft goods out, electronics and documents handled first. Where the material allows, we dry inside the wall instead of opening it, so wet drywall is saved rather than cut out by default.
Drying and daily monitoring
Equipment sized to the water we measured, then a reading taken every day and compared with the target set at the start of the job. The readings move the plan, and the equipment comes out when the materials reach their target rather than on a fixed schedule.
Closing file and handover
Photographs, the daily readings, equipment hours, and scope notes, collected in one file. It goes to you, and to your adjuster whenever you ask us to send it. If a contractor is taking over the repair, they get the scope too.
What dry standard means
Dry doesn't mean the surface feels dry. It means the moisture content of a material has returned to the level of equivalent unaffected material elsewhere in the building. That reference reading is taken on day one, before any equipment runs.
In Miami, moving air isn't enough on its own: the humidity in the room has to come down with it. Pulling 75% outdoor humidity through a wet house does nothing. What removes the water is drying the air itself, and the measure of that is how much moisture the dehumidifier is pulling out of the air compared with what's going back in. The trade calls it grain depression. It's the number we report to you daily.