Read how we handle your information.
Our privacy policy, terms of service, and accessibility statement. If anything here is unclear, call and ask.
The full versions are being finalized and will be posted here. In the meantime, what follows is exactly what we collect, how we use it, and what we do and don't take on. If you want any of it in writing before you book, call and ask and we'll send it.
Privacy Policy
What we collect: your name, phone number, email, property address, and details of the loss, given on a call or through a form on this site.
How we use it: to answer your request, carry out the work, and talk to you about your job. We don't sell or rent personal information.
Calls and messages: if we ever record a call, we'll say so at the start of it, and you can ask us not to. Text and WhatsApp messages are used for your job and nothing else, and you can tell us to stop at any time.
Cookies and analytics: if we add analytics or advertising trackers to this site, they'll be listed here along with the way to opt out.
Terms of Service
What we take on: mitigation and remediation, including water removal, drying, cleaning, mold remediation, and documentation. We're licensed and insured. We're not a licensed general contractor, so rebuild work goes to one.
Scope and price: on emergency work, we explain the plan and you authorize it before we start, and the written estimate follows once the loss is measured. On mold and other non-emergency work, you get the written estimate before work begins. Any change to the estimate is agreed with you in writing before we do it.
Timing: we tell you on the call what we can do and when we can get to you, and we tell you if that changes. We don't publish a blanket response time.
Completion: a target is set for each wet material on the first visit, measured daily, and written down. The readings end the job rather than a date.
Payment: terms are agreed in writing before work begins. We don't bill insurers directly and we don't take an assignment of your policy benefits.
Liability, disputes, and governing law: the full terms are with our attorney. Ask and we'll send you what's current before you book.
Accessibility Statement
Target standard: WCAG 2.2 Level AA.
Where we fall short: we're a new site and we're still finding things. Where we know something doesn't work, we're fixing it rather than describing it as finished.