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We dry, clean, document, and hand you the file. We're not a general contractor, so we hand over a clean, repairable surface and work alongside whoever handles the repairs. If you'd like a referral we'll share names we trust, and we take no fee for sending you there.

For policies issued on or after January 1, 2023, Florida law doesn't allow post-loss benefits to be assigned to a contractor. Your claim stays in your name, and so does the payment.

Florida licenses mold assessment and mold remediation separately, and one company can't do both on the same project. When a job needs formal testing, an independent licensed assessor writes the protocol and we clean to it. No referral fees pass either way.

We only take jobs we can get to quickly, so the window we text you holds. If you're outside the area we cover, we'll say so on the phone.

It costs nothing to find out, so ask when you call. Most sudden, accidental discharges are covered: burst supply lines, failed water heaters, overflowing appliances, roof breaches from a named storm. Long-term seepage and deferred maintenance usually are not. We document the cause and the damage on day one so the determination is made on evidence. You file and control the claim yourself, and we handle the technical questions your adjuster asks.

You get a specific arrival window on the first call, before you hang up, and it's based on where our nearest technician actually is. We don't publish a blanket sixty-minute promise, because crossing Miami-Dade at 6pm and at 3am aren't the same trip. If we can't get to you quickly, we'll say so on the phone instead of taking the job.

If it's safe to reach, shut the water off at the house-side main valve and switch off power to the affected rooms at the breaker. Move what you can lift to a dry room, and photograph everything first. Don't run your own fans on a sewage backup or on visible mold, because that spreads it through the rest of the property. Then stop, and leave the rest to us. We'll talk you through all of it on the phone.

Our emergency assessment is free, and you get a written scope before equipment goes in. Any change to that scope is agreed with you in writing first. Payment terms, including anything due at the start, are explained and agreed in writing before work begins. How much of the cost your policy covers depends on your carrier and your claim, so we tell you what we know about your specific situation.

A franchise gives you scale and a national network. We give you an owner-led local company: IICRC certified technicians, equipment we own and maintain, one number that reaches the person accountable for your job, and the documentation file at the end. For a loss at the scale of a whole apartment tower, we'll tell you on the call whether we can resource it properly.

Often three to five days on a typical residential loss on clean water. Hardwood, plaster, and concrete slab take longer. Miami's humidity works against us, so we dry to measured moisture targets. The reading is what ends the job. You get a projected dry date after the first inspection and daily readings against it.

Usually not. We seal off the affected area and keep the rest of the property livable. Exceptions are heavily contaminated water, active mold in a shared air path, or a loss that takes out the kitchen or the only bathroom. If you do need to relocate, that cost is often covered under loss of use, and we'll flag it for your adjuster in writing.