Read how we handle your information.
Our privacy policy, terms of service, and accessibility statement. If anything here is unclear, call and ask.
The full versions are being finalized and will be posted here. In the meantime, what follows is exactly what we collect, how we use it, and what we do and don't take on. If you want any of it in writing before you book, call and ask and we'll send it.
Privacy Policy
What we collect: name, phone, email, property address, and details of the loss, submitted through forms or given on a call.
How we use it: to respond to your request, perform work, and communicate about your job. We don't sell or rent personal information.
Call recording: state whether calls are recorded and obtain consent where required.
SMS and WhatsApp: state the consent basis and the opt-out mechanism.
Cookies and analytics: list any tracking used, and provide the opt-out.
Data retention: how long job files and claim documentation are kept, and how to request deletion.
Terms of Service
Scope of services: mitigation and remediation only. DrySite doesn't perform general contracting or rebuild work.
Assessment and pricing: scope and price provided in writing before work begins; changes require written authorization.
Arrival timing: how we estimate it, confirm it in writing, and tell you when it changes.
Drying goals and completion: how the target dry standard is set, measured, and documented.
Payment terms, and the fact that DrySite doesn't bill insurers directly.
Limitation of liability, dispute resolution and governing law.
Accessibility Statement
Target standard: WCAG 2.2 Level AA.
Known limitations and the plan to address them.
Contact route for accessibility issues, with a committed response time.