You've booked us. Here's the whole week, start to finish.
A crew is coming to your building with equipment that's loud, warm, and staying for a few days. You'll want to know what it does, what you're allowed to touch, and when your house goes back to being your house. Your equipment comes out the visit your materials reach the reading we're aiming for, and every reading behind that call is in your file.
Read the part you need. If a machine stops, if you find water in a new room, or if your carrier asks you for something, call us instead of waiting for the next visit.
Four things worth doing while you wait
None of these are urgent enough to risk a shock or a fall. If a step means standing in water near an outlet, skip it and tell us when we get there.
Photograph everything, before anyone moves it
Wide shots of each room, then close-ups of the water line and any damaged contents. Your own photographs from before the cleanup started are the ones no one else can take later.
Lift what you can carry
Rugs, electronics, cardboard boxes, and anything wooden sitting on a wet floor. Furniture legs on damp carpet can bleed stain into the fibers, so a square of foil or plastic under each foot helps.
Find the paperwork
Your policy number, your carrier's claim line, and the invoice from whoever fixed the leak. Having those three in one place saves a day of back and forth later.
Clear a path and a parking spot
We're carrying hoses and machines in from the truck. In a building with an elevator, a call to the manager about access and a service elevator reservation gets the crew upstairs instead of waiting in the lobby.
What the first few hours look like
Expect two to four hours on site, and expect us to walk rooms you don't think are involved. Water travels along framing and under floors, so the map of what's wet is rarely the map of what looks wet.
We find the edge of the water
Meters and an infrared camera, room by room, including the ones that look fine. You'll hear what we found as we find it.
We take the readings that set the finish line
Including readings from dry rooms. Your wet materials have to come back down to. That's the dry standard, and it's why drying ends on a number instead of a guess.
We get the water out, then set equipment
Standing and absorbed water comes out first. Then air movers and dehumidifiers go in, positioned for the way your rooms are actually shaped rather than by the book.
We tell you the plan before we leave
What's drying, what has to come out, what we'll know after the next visit, and what it costs. Nothing gets demolished on the strength of a conversation you don't remember having.
It's loud, it's warm, and it's working
This is the part people call us about most, so here it is in full. The machines run continuously, including while you sleep, because drying that stops and restarts takes longer than drying that doesn't.
Leave them running
A switched-off night usually costs a day, because the materials pull moisture back out of the room air. If the noise is unlivable, call us. There's almost always a machine we can move, duct, or swap.
Keep the doors and windows shut
Miami air holds more water than the air inside your drying rooms. An open window feeds humidity straight to the dehumidifiers, and they're already busy.
Expect the rooms to get warm
Warm air holds more moisture, so heat is part of how this works. Run the A/C as usual in the rest of the house.
Don't move a machine to reach an outlet
Each one is aimed at a specific wet material. If you need the outlet or the space, text us and we'll re-position it properly on the next visit.
Keep pets and kids out of the drying rooms
Hoses, cords, and moving air at floor level. A closed door and a note on it is enough for most households.
Keep the power bill
The increase is real while the equipment runs, and on an insured job it's often reimbursable. Photograph the bill and send it with the rest of the file.
Every day we come back, and what happens on each visit
Most residential water jobs run three to five days of drying. Yours could be shorter or longer, and after two days of readings we can usually tell you which.
Three things only you can do
The rest is ours. These three are the ones that stall a job when they're missing.
Access, first. We need to get in on the days we say we're coming, whether that's a key, a code, a neighbor, or a building manager expecting us.
A decision on the claim, second. Filing or not filing is yours to make, and either answer works for us. It changes what paperwork we prepare, so tell us early either way.
And a phone you'll answer. One number, one person, whoever's actually making decisions about the property.
Six things worth interrupting us for
What customers ask us mid-job
Can I turn the drying equipment off at night?
We'd rather you didn't, and here's the trade. Every hour the machines are off, the materials reabsorb moisture from the room air and the drying curve flattens, so a switched-off night usually adds a day. If the noise is genuinely unlivable, call us instead of reaching for the switch. There's almost always something we can move, duct, or reposition.
How long will the equipment be in my house?
Most residential water jobs run three to five days of drying, and we won't know yours until we've seen two days of readings. What we can tell you is that the equipment comes out when your materials reach dry standard, and every reading behind that decision is in your file.
Will my power bill go up?
Yes, while the equipment is running. A typical residential setup adds somewhere in the range of a few dollars a day per machine. Keep the bill, because on an insured job the increase is often reimbursable and it costs nothing to submit it with the rest of the file.
Can we stay in the house during the work?
On most clean-water jobs, yes. The rooms being dried are warm and loud, and the rest of the house is normal. Contaminated water and mold work is different: those areas are sealed off while we're in them, and we'll tell you plainly if we think you'd be better out for a day or two.
Who fixes the wall after you're done?
Not us, and that's deliberate. We dry the building and hand you a written scope of what needs rebuilding, so a contractor of your choosing can price it and your carrier can review it. We'll give you names if you want them, and we take nothing for the referral.
Something about your job doesn't look right?
Call the same number you called the first time. A technician picks up, and your file is open in front of them.